Faq
Frequently Asked Questions
Customer Service
- How can I contact customer service?
- 24/7 live chat available on our website.
- Email: admin@minitoolsshop.com
Shipping
How are shipping fees calculated?
- Shipping costs are automatically calculated based on product weight.
How do I track my order?
- Tracking numbers are emailed upon shipment.
- If not received, please contact admin@minitoolsshop.com.
Will in - stock and pre - order items ship separately?
- Orders ship complete when all items become available.
- For priority shipping of in - stock items, email admin@minitoolsshop.com.
Payment
What payment methods do you accept?
- Currently accepting credit cards and PayPal.
- For alternative payment methods, please contact admin@minitoolsshop.com.
Is online payment secure?
- Secured by GeoTrust SSL encryption technology.
- We do not store credit card information or share personal data with third parties.
- Contact us for alternative payment arrangements if concerned.
Order Modification and Cancellation
How can I modify/cancel my order?
- Order modifications must be requested within 8 hours via admin@minitoolsshop.com.
- Changes cannot be accommodated after this period.
What are pre - order items? Can they be canceled?
- Pre - order items are not currently in stock.
- Cancellations must be requested via email before order processing.
Return Policy
- 14 - day hassle - free returns
- Items must be in original condition (unworn, unwashed, unaltered with tags and hygiene seals intact).
- Non - compliant returns will be refused.
- Refund amount excludes original shipping fees.
Return Process
- Email return requests to admin@minitoolsshop.com within 14 days of delivery.
- Customers are responsible for return shipping costs (COD returns not accepted).
- Refunds or exchanges processed upon receipt.
Important Notes
- Not responsible for lost return shipments - tracking recommended.
- For defective items, immediately contact admin@minitoolsshop.com.